We have a fantastic opportunity for a property consultant to join our expanding team within the New Business Centre which is based within our Head Office in Chelmsford. The team provide a pivotal support role to the various Beresfords branches across Essex. This role offers a great career development opportunity for individuals looking to forge a career in Estate Agency or someone experienced in the industry but looking to move into an office-based role.

At Beresfords, our staff are at the core of all that we do which is why we have an extensive rewards system to demonstrate our commitment to our staff. If you join Beresfords, you can enjoy your birthday as an additional day off, a ‘do good’ fund for monthly team treats and outings, Room68 our dedicated training and development room, quarterly rewards meetings and so much more!

Key Responsibilities

· To provide support across the full spectrum of the Estate Agency industry including residential sales, Lettings, Financial Services & our Land and New Homes Department.

· Make outbound calls to prospective buyers and sellers to generate interest and secure appointments for all core business areas.

· Respond promptly to inbound enquiries, providing accurate property information and identifying all business opportunity.

· To maintain and update the CRM system with client details, call notes, and follow-up actions.

· Prompt follow up and qualification of website leads and portal enquiries to maximise business opportunity, ensuring full information is captured.

· To Support marketing campaigns by following up on leads from online listings, social media, and events.

· Meet and exceed agreed individual appointment and conversion targets.

Skills & Experience

· Proven telephone sales or customer service experience in a fast-paced environment (estate agency experience desirable but not essential).

· Confident communicator with excellent listening and persuasion skills.

· Strong organisational skills and attention to detail.

· Ability to work in a target-driven environment.

· Good computer skills and ability to pick up new systems quickly.

Personal Attributes

· Display energy, drive and enthusiasm to deliver a first-class service.

· Professional and personable telephone manner with the ability to build rapport with clients to encourage repeat business and referrals.

· Ability to listen attentively and probe with questions to tailor client needs to individual requirements.

· A team player who is self-motivated and tenacious to ensure objectives/targets are achieved and performance is consistent.

Salary & Benefits

£25,000 to £27,000 per annum OTE, depending on experience (pro rata for part time working hours)

Hours of Work

· Full time hours … Mon-Sat with a day off in the week (Mon-Thurs 8:30am-6pm, Fri 8:30am-5:30pm and Sat 9am-4pm.

· Part time hours will be considered, but will also include Saturday working.